Amazon Echo Device Troubleshooting

In this blog, we will provide you with information related to the Amazon Echo device. If you facing troubles with your Amazon echo device, we will try to explain how to troubleshoot issues with Amazon alexa device in this blog. By the end of this blog, you will discover some quick and simple ways to perform Amazon Alexa troubleshooting and get your Echo back to proper working order fast.

The Amazon Echo and Echo dot devices are quite impressive and save the hassle of having to whip out a phone in order to change the color of smart lights or the temperature settings. You can control the little gadgets in your home and keep everyone entertained at the same time. Now, let’s talk about how to troubleshoot issues with Amazon alexa device?

How to troubleshoot issues with Amazon alexa device?

Here are common errors that a user might face with echo device and amazon alexa troubleshooting tips:

The Wi-Fi connection is non-existent or inconsistent

The Wi-Fi connectivity of Echo device is indicated by the power LED on the bottom of the device, with white meaning good connection and orange meaning no connectivity. Here’s what to do if you are you’re experiencing no connectivity with the echo device.

  • First, try rebooting everything- modem, router and echo device.
  • If that doesn’t work, reposition your echo device away from other devices that may be interfering the signal.
  • Move your echo device to higher positions like the bookshelves to avoid interference of signal.  

Alexa won’t understand you

It can be a really frustrating moment when you have to repeat a phrase many times and still Alexa won’t understand you. However, Alexa/echo’s voice recognition naturally improves with time as it gets to know you better. But there are ways to avoid repeating yourself. Start by using the voice training tool, move to settings then voice settings in the Alexa device. There you will be asked to repeat the 25 preset phrases to help Alexa to learn your language.

Alexa unable to find a new device

If you are trying a new home smart home device but your Amazon device is not able to detect it, try these troubleshooting tips.

  • Setup the device on your wifi network with the help of an app which is provided by the manufacturer.
  • Go to to complete the setup.
  • Disable and enable the skill for your home devices in the Alexa app.
  • Use the ‘Disable’ option to disconnect smart home device.
  • Enable the smart device again.
  • Say loud, ‘Alexa, discover my device’ in order to try to find the new smart home device again.

Notifications are too loud

You might have noticed that when time or alarm goes off, the sound is much louder and this is because the timer and alarm volume is controlled separately within the Alexa app.

To set the timer, notification and alarm sound, open the Alexa app on your Smartphone and go to Settings > (device name) > sounds and change the volume to the level you want.

If it all fails

When everything else fails, you can reset your Amazon echo device back to its factory default settings. To reset the device, press the ‘Reset’ button on the base of your echo device with a paper clip. Wait while the LED turn into orange and then blue. Wait for the light ring to turn back and then turn on again within a few seconds. Now, you can connect your Echo device to the Wi-Fi network and register your account with Alexa app once again.

These were some of Amazon Alexa troubleshooting tips. If you want to know more about how to troubleshoot issues with Amazon echo device, get connected with our support team. You can get in touch with our team via their toll-free number or you can also mail them to know about detailed Amazon alexa troubleshooting.

how to set up my alexa echo

Echo dot is a voice-activated smart audio speaker with a personal voice assistant known as Alexa that allow you to play music, control your smart home & set music alarms. It has Bluetooth and Wi-Fi connectivity facilities; stays online all the time when connected to your Wi-Fi. Echo dot is a device that accesses the cloud services so that you can stream or play music by using your smart phone.

Setting up the Alexa dot or Alexa echo is very easy task by downloading the Amazon Alexa App on your smart phone. If you are using an Alexa echo device and want to know the setup process then you will get step by step instructions for alexa dot setup in this article.

 In this section, you will get an answer for your query ‘how to set up my alexa echo’. Follow the below mentioned steps carefully:

  • First of all, you would be needed to connect your Alexa echo dot to the wifi network.
  • Next, Plug in your Alexa Echo dot into the power outletand download the Amazon Alexa App on your smart phone.
  • After you installed the Amazon alexa dot setupapp, launch the App then enter user name and password to log into the Alexa setup app.
  • Next, go tothe ‘Settings’ from the given menu.
  • You would be asked to connect your device to the Echo Spot manually by Wi-Fi settings.
  • Next, choose your device type from the list i.e. Echo, Echo Dot, Echo plus etc. andthenclick ‘Continue’.
  • After thatclick ‘Connect to Wi-Fi’ option.
  • If you want to add any new device to your account then click‘Set up a new device’option.
  • After that, you need to press the ‘Action’ button that is placed on the Echo device and holditat leastup to 5 seconds. When you see an orange light to fill up the ring on the top of the device, this shows that your device is now connected to the Alexa Echo dot.
  • A ‘Connected to Alexa echo dot’ confirmation message would be display. If so, click ‘Continue’.
  • After that, in Amazon Alexa echo wifi setuppage, a list of available Wi-Fi networks displays in front of you.
  • Select your WiFi network from the list & enter its password.
  • If the Wi-Fi connection is successfully established then you would be able to see a message stating ‘alexa dot setupcomplete, your device is now connected to Wi-Fi’.

You have successfully completed your ‘alexa dot setup’ by following the above mentioned instructions. Now take a look at the key features of Alexa Echo device:

  • Your Echo dot connects to Alexa, to play music, answer questions, control your smart home & set music alarms.
  • Alexa Echo has Bing search engine,also provides Wikipedia entries, quick mathematic calculations, measurements, spelling corrections, and other intelligent answers.
  • Echo dot makes use of 2nd generation far-field voice detection and Bluetooth speaker.
  • It comes with Google Calendar option.
  • Weather Forecast feature provides the current weather and a weekly forecast.
  • Echo dotprovides important daily news and sports updates every day.
  • Other feature is Audio books from Audible. Audible is great option when you want to relax, and fall asleep listening to your favorite audio book. The Echo provides additional options including volume control and chapter selection.
  • Give commands to Alexa, to turn off the lights, lock doors, show front door cameras and baby monitors.

You can get more details about Alexa Echo device, alexa dot setupetc. by clicking the link further assistance, contact our technical experts on our toll free no. or chat live with us.